London Underground
We completed an assessment and implemented the
TSRP which we have now trained their counsellors
to deliver. We have delivered managers’
toolkits with briefings, employee guides, manager
workshops and tackled organisational hotspots.
London Underground are now enjoying
financial savings, through absence and medical
retirement reduction, improved employee satisfaction
and improved company culture. Individuals have
reported positive changes in lifestyle including
diet, exercise and nutrition (contributing to
a more productive and healthy workforce). This
has come as a result of developing a comprehensive
approach to stress issues.
A winning solution!! We are not
the only ones that think so, our work has helped
them achieve the Business In the Community ‘Big
Tick’ status in the Umum Provident Healthy
Workplaces Award and has earned it a place in
the top 5 organisations with healthy solutions.
I brought Emerald-jane Turner into
the counselling team as a consultant - a specialist
resource to help us develop our services for stress.
As part of an overall plan to tackle stress, Emerald
has designed a stress reduction programme for
employees which has reduced the sickness absence
of those attending. In addition she has provided
a stress consultancy for managers to support and
enable them to manage more effectively. On an
organisational level she has had an input into
training design, providing written materials -
for example - a 'Stress Toolkit' to provide ongoing
guidance. We have achieved some really positive
results and are getting very positive feedback
on all of this work.
Alison Dunn Head of Treatment
Services, London Underground
Prevention
as well as cure
Du Pont
Du Pont recognised that although they do not have
a current problem with absence all the alarm bells
are ringing, as a significant number of their
workforce are experiencing stress related symptoms.
Rather than waiting for this to manifest itself
as absence they have instigated the Turner Fit
For Life programme to address this.
At DuPont we are working with Emerald
to introduce individual stress management across
Europe. We needed a programme flexible enough
to capture the attention of everyone from shopfloor
operators and senior management, conscious and
proven to be an effective intervention. The Turner
programme offered all this and more. Emerald works
with professionalism and integrity ensuring her
method is delivered to the highest standard.
Thomas
S Spiers
Employee Assistance Programme Manager
Du Pont EMER Region
TRAUMA
MANAGEMENT CASE STUDY
We don’t
just work with large organisations!
Shepherds
Bush Bus Depot
Managers have found working with us particularly
helpful when supporting staff and giving them
the confidence to re establish their resilience
and engage with work/life after traumatic incidents.
Although the garage had all the
post incident paperwork procedures in place they
were concerned that the human aspect of post trauma
support was not so strong.
The programme we offered involved
training managers that were already managing staff
well, but wanted more skills and a system to stop
pitfalls. After meetings to discuss specific needs
and ideas, we worked with managers for 3 days,
getting to know more about the trauma process,
role playing and creating a procedure suitable
for their particular needs, utilising their experience.
We backed this up with specially designed leaflets
and a trained garage mediator.
We keep in regular contact and offer
support as required. The course is now being offered
to other garages due to its success.
We found the Trauma Support Course
an effective learning experience that covered
many aspects of trauma management. The methods
used in training specifically the use of role
plays, lent themselves to realism and enhanced
the learning experience. Since the course we have
put the training into practice and it has proved
to be invaluable. Roger Auclair
Shepherds Bush Bus Depot
Peer
Testimonial
Emerald Jane Turner is one of the
most competent professionals I know. Her programs
on resilience are well designed and have been
well received for several years. In addition,
her courses and other aides for managers are very
useful for reducing work-place stress; including
that resulting from traumatic incidents. I confidently
and enthusiastically recommend her as a teacher,
trainer and psychotherapist.
Babette
Rothschild, MSW.
Author: The Body Remembers; The Psychophysiology
of Trauma and Trauma Treatment;
The Body Remembers CASEBOOK: Unifying Methods
and Models in the Treatment of Trauma and PTSD
Help for the Helper: The Psychophysiology of Compassion
Fatigue and Vicarious Trauma
